Young Professionals Seminar: Successful Communication (3p - 5p)

Young Professionals Seminar - Successful Communication
Presented by the Young Professionals of the BIA Bay Area

Communication occupies up to 75% of every working day. Are your people trained to make the most of it?
How do you react when you’re put on hold?
How do you feel when you simply don’t understand your manager’s instructions? How can you be sure your message is “getting through” to a co-worker? Regardless of titles,
job descriptions, or educational backgrounds, all members of an organization must communicate. This exciting seminar provides practical techniques that guarantee your employees will be better, more effective communicators the very next day!
 
This condensed two hour course, participants will learn:

• The art of active listening — how to ensure that they understand what their co-workers are really saying.
• Tips for remaining professional during angry or emotionally charged confrontations.
• How to correct recurring problems in an organization’s communication chain.
• Four proven actions that build trust and rapport.
• How to handle people who have difficulty listening and understanding.
• A step-by-step plan to create better communication channels.

• Prevent mistakes and misunderstandings by giving complete, clear instructions.
• Learn how to “do it right the first time” by asking and answering questions the right way.
• Use the “whole brain” approach to communicating.
• Identify the signals of body language and discover unintentional messages you may be sending.
• Initiate a difficult conversation with a fail-safe way for getting desirable results.
• Guide, direct and correct people without creating hard feelings, making enemies, or destroying good relationships.
• Know a practical guideline for general vs. specific communication, and when you should use each approach.
• Learn to say “NO” even when you’re being pressured into saying “yes.”