Young Professionals Seminar - Delivering Exceptional Customer Service
Presented by the Young Professionals of the BIA Bay Area
Join the BIA|Bay Area and the Young Professionals for a condensed 2 hour seminar on How to Deliver Exceptional Customer Service.
Learn some of the following:
- Turn Every Customer Into an Ally
- How to gain the trust of your customers — even those who don’t want to trust you!
- Dozens of actions that make your customers feel important and appreciated.
- Out Service Your Competitors
- Powerful resource-management tips that increase the return on every customer service dollar.
- A step-by-step strategy that makes superior customer service the rule, not the exception.
- Eliminate Negative Situations
- An innovative system that transforms complaints into valuable customer feedback.
- A specific approach to win over angry or abusive customers.
- Overcome Stress and Burnout
- New methods to reduce stress and turnover in customer service jobs.
- And much more! See inside for full program details.
- Strategies for Customer Goodwill and Trust - Every customer must place a certain amount of trust in the people and organizations they do business with. You’ll learn how to win your customers’ trust and build their feelings of loyalty for a long-term, satisfying relationship.
- Winning Telephone Techniques - Often, the only connection with a valuable customer is the telephone. You’ll learn how to combat the depersonalization of phone communications and be as effective on the phone as you would be face-to-face.
- How to Deal with Complaints and Anger - An otherwise positive day can be destroyed by a single difficult customer. Worse, the difficult customer can break your concentration, raise your stress level and rob you of your effectiveness with other customers. You’ll learn how to deal with the difficult while maintaining your professionalism and sanity.
